Shipping/Delivery and returns

Deliveries are provided by Chronopost’s services from Monday to Friday.

Delivery means the transfer to the Customer of the physical possession of the Products (the “Delivery”).

Delivery charges applicable to the Order are those mentioned on the Site at the time of the Order.

When Albiola is in charge of the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of Delivery.

As an exception, the risk is transferred to the Customer upon delivery of the Product to the carrier when the latter is responsible for transportation by the Customer and not by Abiola.

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the address of residence of the Customer, a natural person of his choice or a legal person (delivery to his company). ). Delivery can not be made to hotels or postboxes.

In case of impossibility to make the Delivery, due to an incorrect delivery address or the absence of withdrawal by the Customer of the Order from the selected point of withdrawal or Chronopost, no reshipment can be made and the Customer will be refunded within five (5) days of receipt of the Order by Abiola.

Abiola delivers the Orders within a maximum period of twelve (12) working days for a Delivery in Metropolitan France and twenty (20) working days for an International Delivery, this period being deducted from the first working day after the validation of the command.

In order to meet these deadlines, the Customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase code, access, names and / or intercom numbers, etc.).

Abiola can not be held responsible for the delay of delivery not being done or justified by a case of force majeure (as defined below).

In case of exceeding the delivery period, the Customer may request the cancellation of the sale and obtain within a maximum period of fourteen (14) days of its request to that effect the reimbursement of sums paid on the occasion of the Order. Notwithstanding the foregoing, Abiola can not be held responsible for the harmful consequences resulting from late delivery, only the refund of the Product by Abiola being possible to the exclusion of any other form of compensation.

Deliveries can also be carried out in Relay Point by the Chrono Relay provider, subject to the acceptance of the parcel by the chosen Relay Point.

How to return the Order as part of a bad size

The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed. To make a return, the Customer must return the goods with the pre-paid chronopost delivery note provided in the box upon delivery.

Terms of return of the Order under the right of withdrawal.

The right of withdrawal is exercised without penalty.

The Customer returns the Order with the pre-paid chronopost delivery note provided in the box upon delivery by Abiola, without undue delay and, at the latest, within fourteen (14) days following the communication of its decision to retract in accordance with Article L. 221-21 of the Consumer Code.

Beyond this period of fourteen (14) days, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed. To make a return, the Customer must follow the procedure indicated on the site abiola.fr in the heading “delivery and return”.

Refund of Products returned under the right of withdrawal

The reimbursement of the Order by Abiola is made no later than fourteen (14) days from the date on which it is informed of the Customer’s decision to retract.

However, the refund is subject to the fact that Abiola was able to recover the Products subject of the return and the refund request.

Abiola makes the refund using the same means of payment that will have been used for the payment of the Order, except with the express agreement of the Customer to use another means of payment and to the extent that the reimbursement does not cause of expenses for the consumer.

The reimbursement of an order paid with a gift card, a gift card or a credit note, will be automatically refunded.

If the Customer does not comply with these Terms and Conditions, Abiola will not be able to refund the Products concerned. In any case, the return costs are borne by Abiola if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.